Introduction Cross Media Marketing, often referred to as Cross Device Marketing, is a strategic approach that involves promoting a brand or product across multiple media platforms. In today’s digital age, consumers are no longer confined to a single device. With the proliferation of smartphones, tablets, desktops, and smart TVs, the average digital consumer now owns 3.64 digital devices. This multi-device behavior has necessitated a shift in marketing strategies, emphasizing a seamless and consistent brand experience across all touchpoints.
The Multi-Device Consumer A staggering 80% of consumers switch between devices, with 40% of online transactions involving multiple devices along the journey. This multi-device behavior is not just limited to shopping. Whether it’s researching a product, reading reviews, or making a purchase, consumers often start their journey on one device and complete it on another. For instance, 25% of all cross-device transactions completed on a desktop start on a smartphone, and vice versa.
The Importance of Consistency Consistency is paramount in cross-media marketing. A survey revealed that 71% of customers react negatively to inconsistencies in brand experience across devices. Inconsistent messaging or user experience can lead to confusion, mistrust, and lost sales opportunities. Brands need to ensure that their messaging, design, and user experience are harmonized across all channels.
Challenges and Opportunities While the benefits of cross-media marketing are evident, it comes with its set of challenges. More than half (51%) of marketers have separate, non-connected technologies managing data for different channels. This fragmented approach can lead to data silos, making it challenging to gain a holistic view of the customer journey. However, with the right strategy and tools, cross-device attribution insights can reduce cost per action by 30% to 50% and increase ROI by 50% to 100%.